Terms of service
Terms of Service
Welcome to Elvane. These Terms of Service ("Terms") govern your access to and use of our website and services (collectively, the "Services"). By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, please do not use the Services.
1. About Us
Elvane
Calenberg 5, 3294 Diest, Belgium
Email: support@elvane.co.uk
Phone: +44 7473 953 808
2. Eligibility
By using our Services, you confirm that you are at least 18 years old, or are using the Services under the supervision of a parent or legal guardian, and that you have the legal capacity to enter into these Terms.
3. Products and Pricing
We make every effort to display our products and their prices accurately. However, errors may occasionally occur. We reserve the right to correct any pricing or product information errors, cancel orders, and refuse or limit quantities purchased, even after an order has been submitted.
All prices are displayed in GBP (£) and include applicable taxes unless otherwise stated.
4. Orders
When you place an order, you are making an offer to purchase the product(s) in your basket. We reserve the right to accept or decline any order for any reason, including but not limited to product availability, errors in pricing or product information, or suspected fraudulent activity.
Once your order is confirmed, you will receive an order confirmation email.
5. Payment
We accept payment via the methods displayed at checkout, including major credit and debit cards. Payment is processed securely through our third-party payment providers. By placing an order, you confirm that the payment information provided is accurate and that you are authorised to use the selected payment method.
6. Shipping and Delivery
We currently ship within the UK only. Please refer to our Shipping Policy for full details on delivery times, costs, and processing.
7. Returns and Refunds
Returns and refunds are handled in accordance with our Refund Policy. Please refer to that policy for full details on eligibility, timeframes, and the return process.
8. Cancellations
Orders may be cancelled within the timeframe specified in our Refund Policy. Once this period has passed, orders can no longer be cancelled but may be returned after delivery in accordance with our Refund Policy.
9. Intellectual Property
All content on this website, including text, graphics, logos, images and software, is the property of Elvane or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content on this website without our prior written consent.
10. User Conduct
When using our Services, you agree not to:
- Use the Services for any unlawful purpose
- Attempt to gain unauthorised access to our systems or data
- Interfere with or disrupt the operation of the Services
- Submit false, misleading, or fraudulent information
11. Limitation of Liability
To the fullest extent permitted by law, Elvane shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of the Services. Our total liability for any claim relating to the Services shall not exceed the amount you paid for the relevant order.
Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited under applicable law.
12. Changes to These Terms
We may update these Terms from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of the Services following any changes constitutes your acceptance of the revised Terms.
13. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or your use of the Services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
14. Contact Us
If you have any questions about these Terms, please contact us:
Elvane
Calenberg 5, 3294 Diest, Belgium
Email: support@elvane.co.uk
Phone: +44 7473 953 808