Privacy policy

This Privacy Policy describes how Elvane ("we", "us", "our" or the "Website") collects, uses and discloses personal information when you visit, interact with, or make a purchase through our website, or otherwise communicate with us (collectively, the "Services").

In this policy, "you" and "your" mean any person whose personal data we process, including customers, website visitors and others who use the Services.

By using or accessing the Services, you confirm that you understand and accept the practices described in this Privacy Policy. If you do not agree, you should discontinue use of the Services.

Company Information
Company Name: Elvane
Address: Calenberg 5, 3294 Diest, Belgium
Email: support@elvane.co.uk
Phone Number: +44 7473 953 808

Information We Collect

When you use or visit our Services, we may collect the following categories of personal data:

Device Information
Examples: Browser type, IP address, time zone, cookies and browsing behaviour.
Purpose: To load and display the site correctly, ensure it functions properly, and improve performance.

Order Information
Examples: Full name, billing and shipping address, payment details, email address and telephone number.
Purpose: To process purchases, fulfil orders, manage payments and provide customer service.

Customer Support Information
Examples: Information you provide when communicating with our support team.
Purpose: To answer queries, resolve issues and improve our services.

Use of Personal Information

We use your personal data to:

  • Process and fulfil orders
  • Provide updates on your order and respond to enquiries
  • Screen transactions for fraud and security risks
  • Send marketing communications in line with your preferences

Disclosure of Personal Information

We may share your personal data in the following circumstances:

  • With service providers who assist us in running our business (including payment processors, couriers and IT providers)
  • With e-commerce and marketing services such as Shopify, in accordance with their own privacy policies
  • Where you instruct or request us to share it (for example, via third-party integrations)
  • With affiliated companies where necessary for internal business purposes
  • To comply with legal requirements, enforce agreements, or in connection with a business transaction such as a merger or acquisition

Data Disclosed in the Past 12 Months

In the past 12 months, we have disclosed the following categories of personal data for business purposes:

Categories of Data

  • Identification data (contact and account details)
  • Commercial information (purchase and order history)
  • Internet activity (how you interact with the site)

Recipients

  • Service providers
  • Marketing and business partners
  • Company affiliates

We do not use sensitive personal data to draw inferences about individuals' characteristics.

User-Generated Content

If you post reviews, comments or other content through our Services, that content may be publicly visible. We have no control over how others use publicly available information, and we are not responsible for how it is used or protected by third parties.

Links to Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the content of those sites or their privacy policies. We recommend reviewing their privacy policies before sharing any personal information.

Children's Privacy

Our Services are not intended for children, and we do not knowingly collect personal data from minors. If you believe a child has provided us with personal data, please contact us so we can remove it.

We do not knowingly sell or share the personal data of individuals under the age of 16.

Security and Data Retention

We use reasonable administrative, technical and physical measures to protect personal data. However, no security method can offer a complete guarantee.

We retain personal data only for as long as necessary for our business operations, legal obligations, dispute resolution or the enforcement of agreements.

Your Rights and Choices

Depending on where you live, you may have the right to:

  • Access or request a copy of the personal data we hold about you
  • Request deletion of your personal data
  • Correct inaccurate personal data
  • Request portability of your personal data
  • Restrict or object to processing
  • Withdraw consent where applicable
  • Appeal decisions relating to your requests

You can manage marketing emails via the unsubscribe link in our communications. We may still send you transactional or service-related messages.

To process certain requests, we may ask you to verify your identity. Authorised representatives may submit requests on your behalf, provided appropriate documentation is supplied.

Complaints

If you have questions or concerns about how we handle personal data, please contact us. You may also lodge a complaint with your local data protection authority — in the UK, this is the Information Commissioner's Office (ICO).

International Data Transfers

Your personal data may be transferred to, stored in, and processed in countries outside your country of residence, including the United States.

Where necessary, we rely on recognised safeguards, such as standard contractual clauses or similar legal measures.

Contact Us

If you have any questions about this Privacy Policy or how we handle personal data, please contact us:

Elvane
Calenberg 5, 3294 Diest, Belgium
support@elvane.co.uk
+44 7473 953 808